SHIPPING POLICY
Last updated: 3/23/26
CONTACT
If you have any shipping questions, contact us at:
norpawstore@gmail.com
WORLDWIDE SHIPPING
We ship worldwide where carriers support delivery.
Processing time: 1-3 business days (please allow extra time during busy periods).
Dispatch days: Monday to Friday (excluding public holidays where applicable).
Where we ship from: Orders are processed from our warehouses/fulfilment partners worldwide (and may also ship from other locations depending
on stock availability).
FREE SHIPPING THRESHOLD (IF APPLICABLE)
Free shipping on orders over $100 USD and free shipping worldwide.
(If your checkout shows different eligibility, the checkout rate/offer will apply.)
CARRIERS
Norpaw ships using major courier/postal carriers such as DHL/FEDEX (Express Shipping)
(carrier may vary by destination, service availability, and package characteristics).
SHIPPING OPTIONS / ESTIMATED DELIVERY
Standard shipping:
- Shipping method: Parcel service
- Shipping rate: Calculated at checkout (varies by destination and weight)
- Estimated delivery: 5-9 business days (may vary by country/region)
Express shipping (where available):
- Note: You may be responsible for customs clearance and any duties/taxes (see "Customs & Duties")
ORDER FLOW (GENERAL)
Order placed → Payment confirmed → Processing → International transit → Local courier → handoff → Delivered
IMPORTANT SHIPPING NOTES
- Your order ships once payment has cleared.
- Please enter a correct shipping address and phone number. We do not ship to PO Boxes.
- Delivery times are estimates and can vary due to carrier delays, weather, peak seasons,
and customs processing.
- International shipments may experience customs clearance delays; in some cases
deliveries can take up to two (2) weeks depending on destination and customs.
ADDRESS ISSUES / FAILED DELIVERY
If a package cannot be delivered due to an incorrect/incomplete address and/or phone
number provided by the customer:
- The package may be returned to sender at the customer's expense.
- If the courier attempts delivery and the address is incorrect due to customer entry error, and the package is returned, a 25% inventory/restocking fee may be
deducted from any refund (because the order cannot be reshipped and original shipping costs may not be recoverable).
RETURNED TO SENDER / ABANDONED PACKAGES
- If the recipient is absent for delivery attempts, the package may be held at a local courier center for pickup (as shown in tracking). If the package is not picked up and is returned to sender, return shipping and related fees may be deducted from any refund.
- If an international customer refuses receipt, the package may be returned to
Norpaw at the customer's expense. Return costs, duties, taxes, and related fees
(if incurred) may be deducted from any refund.
- If a package is held at customs for an extended period and is ultimately deemed
abandoned by the destination authorities/courier (for example, after ~30 days), the customer may forfeit the right to an exchange or refund. Customers are responsible for responding to customs/courier pickup or documentation requests.
CUSTOMS & DUTIES
International orders may be subject to import duties, taxes, and customs fees imposed by the destination country.
These charges are the responsibility of the recipient, and Norpaw does not
control or collect them (unless explicitly stated at checkout).
If a recipient refuses delivery due to duties/taxes, the order may be returned to origin and will not be reshipped. Any refundable amount may be reduced by round-trip shipping, customs, and handling fees.
EDITING OR CANCELLING ORDERS
You may edit or cancel your order within 48 hours of placing it (when supported by your order confirmation email link).
How to edit/cancel:
- Open your order confirmation email
- Scroll to the bottom
- Select "Edit or Cancel Order" (if available)
After 48 hours, or once the order is fulfilled/shipped, edits and cancellations
may not be possible.
If you missed the window and your order has not shipped yet, email us at
norpawstore@gmail.com and we will do our best to help (not guaranteed).
LATE / MISSING DELIVERIES
If it has been more than 48 hours since your order was shipped and tracking has not updated or shows an issue, email norpawstore@gmail.com and we will investigate with the carrier.
(Delivery timeframes can vary by destination; the most accurate estimate is shown at
checkout and in tracking updates.)
INTERNATIONAL CUSTOMER NOTES
- Japan & Korea: Please enter your name and shipping address in English.
- Mainland China & Taiwan: Please enter your name and shipping address in Chinese.
- If your card is declined for overseas payments, you may try checking out with PayPal (if
available at checkout).
- For most other countries, please enter your details in English by default.
TRACKING YOUR ORDER
When your order ships, you will receive a shipping confirmation email with tracking.
If you have not received tracking, or if tracking doesn't work after 24–48 hours, email
norpawstore@gmail.com with your order number and we'll assist.
OPTIONAL TEMPORARY SERVICE NOTICE
We may experience occasional processing delays during high-volume periods or when
transitioning warehouses/fulfilment partners. If you believe your order is unusually delayed, contact norpawstore@gmail.com and we'll help.
